Editor’s note: Denver7 is seeking advice and public input to help those in need, solve problems, and hold the powerful accountable. If you know of a community need that our call center could address, or have an idea for a story for our team of investigators to pursue, please email us at firstname.lastname@example.org or call (720) 462-7777. Find more stories from Contact Denver7 here.
DENVER — Some of the property tax checks mailed to Denver’s finance department are currently lost or missing.
The Denver Department of Finance confirmed the information after Denver resident Anne Collins contacted Denver7 and said the property tax check mailed in the first week of February still had not been received. been cashed.
She said she called the Denver Department of Finance several times before finally being informed that some of the property tax checks mailed were missing.
“What bothered me was that my check was sitting there for eight weeks and nobody said there might be a problem,” Collins said. “I know mistakes happen. I know things like this happen, but let us know.”
In a statement to Denver7, the department said:
The Department of Finance’s Treasury Division has received several complaints about uncashed checks that were mailed the first week of February 2021. While it is common for some checks to be misplaced in the mail system each year, the majority part of the checks missing within that specific timeframe led the Department of Finance to believe that there was an error in the processes of the Postal Service or bank vaults. The City has contacted both the postal service and the bank but the checks have not yet been collected.
The department said there was no way for them to know which owners are affected, but they believe the number is “low” and they are working with ratepayers on a case-by-case basis.
“I am concerned for anyone who paid by check and was not alerted to this situation,” Collins said. “I also called two city council offices and they were completely unaware of the situation. They should at least be aware of what is going on. They should have been notified. If they are not going tell the citizens, at least tell the representatives.”
The city encourages those concerned to stop payment of the original check and send a new check for the same value to the address below.
City and County of Denver
To the attention : 2/02-2/05
201 Colfax Ave, Dept. 1009 MC401
Denver, Colorado 80202-5330
The ministry ensures that residents do not pay interest.
The spokesperson added, “The city is providing options for homeowners to pay their taxes. If a homeowner doesn’t want to pay by mailed check, they can pay the first half, second half, or all of the payments online, without need to create an online account. simple process to select the property parcel number (which residents could search by address here if they don’t know the package) and choose to pay by electronic check, payment type Visa, MasterCard or Discover.”
Collins said while she won’t be sending checks in the future, she hopes processes will be streamlined and there will be more transparency for those paying by mail.
“I’m a senior citizen. I use the internet but not everyone uses the internet. People prefer to pay by check. We’re smart here. You don’t need to hide that from us because of your reputation – your reputation will suffer more harm by not letting us know,” she said.
Denver7 contacted the United States Postal Service. A spokesperson said they were looking into the matter further.