With the tabling of this plan, VIA Rail has established itself as a leader in supporting the government of from Canada the vision of creating a barrier-free environment Canada by 2040

MONTREAL, March 17, 2022 /CNW Telbec/ – VIA Rail Canada (VIA Rail) is proud to be the first Crown corporation to submit its 2022-2025 accessibility plan to the Government of Canada. The Company is determined to be from Canada the most accessible means of national and intercity transportation and driven by the idea that it’s time to create a barrier-free travel experience, from reservation to destination. VIA Rail’s multi-year plan charts the course for a more accessible and inclusive experience for employees at work and for passengers throughout their journey.

On the other side Canada 6.2 million people, or 22% of the population, identify as having a disability, and this number is expected to increase as the population ages. “VIA Rail is committed to adapting its services to these demographic changes.” noted Cynthia Garneau President and CEO. “We understand the importance of listening to our passengers as we strive to provide barrier-free transportation, which is why we consulted with a wide range of advocacy groups when developing this plan to ensure that we understood the needs and expectations of diverse Canadians. population.”

Our engagement

Building on VIA Rail’s Universal Accessibility Policy, this multi-year plan is the Corporation’s first-ever accessibility plan and aims to make accessibility a key part of every decision-making process.

Highlights of the 2022-2025 accessibility plan include:

  • The creation of American Sign Language (ASL) and Quebec Sign Language (LSQ)) videos on the VIA Rail website.

  • Ongoing accessibility awareness training for all of our employees, from on-board service to customer service, office workers and managers.

  • Improved fairness in recruitment by removing bias in the hiring process and making our accessible hiring policy more visible to job seekers.

  • An accessible procurement process to integrate accessibility very early in the decision-making before the launch of projects.

“VIA Rail teams worked to improve accessibility for years before this plan,” said Ben Marc Diendéré, Manager of Public Affairs and Communications. “Whether it’s the new train fleet that will provide an unparalleled, barrier-free and fully accessible travel experience, on-board announcements, or accessibility improvements at the Ottawa station, we’ve already taken important steps and will continue to ensure that we work to create an environment where everyone can travel independently and confidently.”

Ongoing consultation

In addition to soliciting comments on our plan and its projects, VIA Rail has also set up an advisory committee on universal accessibility. This committee is made up of various groups that advocate for the rights of people with disabilities and will play a key role in planning future Via Rail accessibility projects.

VIA Rail is committed to continually learning from its passengers, employees and Universal Accessibility Advisory Committee to remove existing barriers, prioritize solutions and become agents of transformation to foster a culture of respect, dignity and integrity. ‘inclusion. As we wanted to set up a transparent and simple feedback process, all the information on how to offer feedback and our contact details can be found in a dedicated section from the start of the multi-year plan.

You can view the full 2022-2025 Accessibility Plan in electronic, large print or audio format on our website.

You can also request a copy of the plan in one of the above formats or in Braille by contacting us through one of the following channels:

  • Call: 1 888 VIA-RAIL (1 888 842-7245) or TTY 1 800 268-9503 for people who are deaf/deaf, deafened or hard of hearing

  • Email:

  • Mail: Customer Relations Manager
    VIA Rail Canada Inc.
    Montreal (Quebec) H3C 3N3

About VIA Rail
As from Canada national rail passenger service, VIA Rail ( and all of its employees are mandated to provide safe, efficient and economical passenger transportation service in both of our country’s official languages. VIA Rail operates intercity, regional and transcontinental trains connecting more than 400 communities across Canadaand approximately 180 other communities through intermodal partnerships, and safely transported more than 5 million passengers in 2019. The Company received five safety awards and three environmental awards from the Railway Association of Canada since 2007. Visit the “About VIA Rail” section for more information.

Source: Ben Marc Diendéré, Head of Public Affairs and Communications, VIA Rail Canada

Follow VIA Rail
Twitter @VIA_rail
Facebook viarailcanada
Instagram @viarailcanada
VIA: the blog

SOURCEVIA Rail Canada Inc.


View original content:


Comments are closed.